Complaints Procedure

Claritas Tax Limited undertakes to investigate any complaints we receive promptly and do what we can to resolve the concerns of anyone making a complaint.

If you have a complaint or are not satisfied with any aspect of your dealings with Claritas Tax Limited, you are invited to raise your concerns with a partner or a senior member of staff who is known to you. If you are not able to reach a satisfactory resolution in this way, please follow one of the courses of action:

If you have a complaint of any nature concerning Claritas Tax Limited, please contact Iain Wright at either Claritas Tax Limited, 5th Floor, Bank House, 8 Cherry Street, Birmingham, B2 5AL or by email – iain.wright@claritastax.

If you are still not satisfied, you may be entitled to refer the matter to the Institute of Chartered Accountants in England & Wales.